November 13, 2017

TCS deploys Unemployment Insurance system on the cloud for Mississippi

New York | Mumbai: Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS) a leading global IT services, consulting and business solutions organisation, today, announced that the Mississippi, Rhode Island and Maine (MRM) consortium – now known as ReEmployUSA – has gone live on the cloud with the TCS developed Unemployment Insurance (UI) system. Mississippi is now operating on the multi-tenant capable, fully integrated, re-engineered UI Benefits and Tax system hosted in a FedRAMP-certified Government Cloud, while the states of Maine and Rhode Island will follow soon, using the same solution.

TCS has been a long-term partner for the ReEmployUSA consortium to develop, maintain and enhance the UI system. TCS expanded this partnership to become the consortium’s managed services provider for cloud infrastructure. Continuing to play a key role in the MRM consortium’s digital strategy, TCS migrated the first-ever multi-tenant UI system from on-premise to a cloud hosted infrastructure. The cloud deployment and set up is IRS and SSA approved. This deployment will help Mississippi to optimise its long-term infrastructure and reduce overall costs of operating the system.

“Deployment of the ReEmployUSA system to the cloud is the culmination of 13 years of work between MDES and TCS,” said Mark Henry, executive director, Mississippi Department of Employment Security. “We are excited about this unprecedented initiative. With the full multi-tenant ReEmployUSA system deployment in Mississippi, the focus now is bringing the second state, Maine, into production for unemployment benefits in December this year,” Mr Henry added.

“Unemployment benefits are the only safety net for many people who lose jobs. Therefore, it’s critical that our customers receive quick benefits and have a more accessible claim process,” said Dale Smith, deputy director and COO, Mississippi Department of Employment Security. “Mississippi is pleased to partner with Rhode Island, Maine and Connecticut, sharing the state-of-the-art, multi-tenant cloud-hosted technology that we developed and deployed through our partnership with TCS,” Mr Smith added.

TCS has partnered with several US states to modernise their UI systems. The TCS solution is a robust and highly scalable platform with the ability to easily control multiple functional requirements such as support for online claims processing, adjudication, appeals, extensive tracking of all claims, payments, tax rate and status, delinquency, and audit. It also has mobile apps to enable claimants to perform self-service functions on the go.

“The first-ever cloud deployment of a UI system is a significant digital transformation milestone for the ReEmployUSA consortium and the UI community,” said Tanmoy Chakrabarty, head, government industry solutions unit, TCS. “This is a ground breaking and pioneering achievement and TCS is proud to be a partner with the ReEmployUSA consortium in this journey,” he added.

Over the past few years, there has been a federal push for states to upgrade their legacy unemployment insurance systems that support employees who are involuntarily unemployed. The U.S. Department of Labor (USDOL) has supported the concept of multi-state consortia and cloud infrastructure for joint UI modernisation efforts and optimised cost of operations.

For more information about TCS’s government business unit, visit www.tcs.com/Government.